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Before you open an account or carry out any transaction on 399de, these Terms & Conditions set out exactly what both sides — you and us — are committing to. Access to this site and its services depends on your local law and eligible region, so read this page carefully before you proceed.
These Terms & Conditions form the full agreement between you and 399de for every action you take on this site — creating an account, making a deposit through Nagad, Rocket or Upay, placing activity in the lobby, and contacting support. We can update these terms at any time; the version shown here is the one currently in effect. Continuing to use the site after an update means you accept the revised terms. Access to 399de is not uniform across all regions. Whether you can hold an account and carry out transactions — including funding via Nagad, Rocket or Upay — depends entirely on the laws and regulations that apply in your location. We do not make eligibility decisions on your behalf; that determination rests with you and the rules of your jurisdiction. We reserve the right to suspend or close accounts that breach these terms. Breach includes providing false account details, attempting to manipulate site systems, or conducting transactions in ways inconsistent with the payment method's own terms. If your account is suspended, we will communicate the reason through the contact route registered on your account. Nothing in these terms limits your right to raise a formal question with us through the support channels set out below.
These Terms & Conditions apply specifically to activity conducted through your 399de account and the site as operated by us. They do not extend to third-party services you reach through this site, and they do not override the separate terms of any payment provider you use. Review the relevant scope distinctions below so you know exactly where this policy applies and where it stops.
These terms govern how you open, maintain and close your 399de account. This includes the information you provide at registration, how you keep your login credentials secure, and the conditions under which we may restrict access.
Deposits and withdrawals processed through configured payment routes — Nagad, Rocket, Upay — fall under these terms. Transaction limits, verification steps and conduct standards shown in your account area are all part of this scope.
Game content, promotional notices published on the site, support documentation and any account-area communications we issue are covered. We own or license all content shown; you may not reproduce, redistribute or misrepresent it.
Payment providers such as Nagad, Rocket and Upay operate under their own separate terms. Game studios — PG Soft, Pragmatic Play, Microgaming and others — supply content under separate arrangements. Their policies sit outside the scope of this document.
These Terms & Conditions are not a one-sided document. You have concrete actions available to you at any point: review your transaction records, correct account details that are out of date, raise a policy question with our support team, or request that a matter be escalated. Each of these paths is open to you through the account area or via the contact routes we publish. If you believe information held on your account is incorrect — name, contact details, registered payment method — you can request a correction through the account settings section or by writing to our support team directly. We will act on confirmed correction requests in line with our internal handling process. You are not required to accept an error on your account; the correction route is there specifically so you can keep your records accurate. For any question about how these terms apply to your specific situation, use the live chat or email route set out in our support section. We aim to respond with a clear, specific answer — not a generic holding response.
Your account area shows a full log of deposits, withdrawals and activity. Check this at any time to verify that transactions processed via Nagad, Rocket or Upay are recorded correctly against your account.
If your registered name, contact number or linked payment method is incorrect, contact our support team with the correct information and we will update your account records following verification.
Any clause in these Terms & Conditions that is unclear or that you want us to explain in the context of your account can be sent to our support team via live chat or email. We respond to specific, account-related questions.
If your question is not resolved at first contact, you can request that it be reviewed by a senior member of the support team. State this clearly in your message and we will route it accordingly.
If any part of these Terms & Conditions raises a question about your account, a transaction processed through Nagad, Rocket or Upay, or access conditions in your region, use the contact routes below. We only list channels that are published and active on the site; we do not state response times we cannot guarantee.
Open the live chat widget from any page on the site to send a question about these terms directly. State your account reference and the specific clause or transaction in question so we can respond with a specific answer rather than a general one.
For detailed or document-based questions — such as a correction request or a formal query about account suspension — email our support address published on the contact page. Attach any relevant transaction reference or account screenshot.
The help centre on the site covers the most frequently raised points about account rules, transaction conduct and access eligibility. Check there first; if your question is not answered, move to live chat or email for a personal response.
These Terms & Conditions interact directly with how we handle the data associated with your account. The points below set out our position on data retention, cookie use, account security and the process for requesting changes to how your information is used.
We retain account and transaction records for as long as required by our internal compliance process. If you close your account, records relating to completed transactions via Nagad, Rocket or Upay are kept for the minimum retention period applicable under our policy.
We use cookies to maintain your session, remember your login state and measure how the site is used. The cookie notice shown on your first visit explains the categories in use. You can adjust cookie preferences through the setting shown in that notice.
You are responsible for keeping your login credentials private. If you suspect your account has been accessed by someone else, contact us immediately via live chat. Do not share your password or OTP with anyone, including messages that claim to be from our team.
To request a change to how your data is used, or to ask what information we hold against your account, send a written request via email to the address on our contact page. Include your account reference and describe what you are requesting.
The questions below cover the points we hear most often about these Terms & Conditions — account eligibility, transaction conduct, data rights and how to raise a concern. If your question is not here, use live chat or email.
Yes. Any deposit or withdrawal processed through a configured payment route — including Nagad, Rocket and Upay — is governed by these terms. The payment provider's own terms also apply independently. Both sets of terms are in effect at the same time.
We can update these terms at any time. The updated version takes effect when published on this page. Continuing to use the site or your account after an update constitutes acceptance of the revised terms. Check this page periodically if you want to stay informed of changes.
A breach — such as providing false registration details or misusing the payment system — can result in account restriction or closure. We will communicate the reason through the contact route on your account. You retain the right to raise a formal question with support if you dispute the decision.
Contact our support team via live chat or email with the correct information and your account reference. We will review and apply confirmed corrections following our standard verification process. You should not leave inaccurate details on your account, as they affect transaction processing.
Access and eligibility depend on your local law and eligible region. We do not make that determination for you. It is your responsibility to confirm that accessing and using this site is permitted under the rules that apply in your location before you open an account.
Send a written request to the email address on our contact page. Include your account reference and specify what you are asking for. We will respond in line with our data handling process as described in these terms and our privacy policy.