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At 399de, your account data — including the details you provide when funding through Nagad, Rocket or Upay — is handled under a clear set of rules that you can read, question and act on. Access to this policy and the rights it describes depends on your local law and eligible regions.
When you open an account with 399de, we collect the information you submit directly: your registration details, the payment method you choose — whether that is Nagad, Rocket or Upay — and the transaction records tied to your wallet activity. We also collect technical data your device sends automatically, such as browser type, IP address and session timestamps. This data serves three purposes: processing your deposits and withdrawals through the local payment rails you select, keeping your account secure, and meeting any record-keeping obligations that apply in your eligible region. We do not sell your personal data to third parties for their own marketing. Data shared with payment processors like Nagad, Rocket or Upay is limited to what those services need to complete your transaction. Retention periods vary by data type and by the legal requirements of your jurisdiction. Where local law requires us to hold transaction records for a defined period, we follow that requirement. Where no such obligation applies, we keep data only as long as your account remains active or as needed to resolve a dispute. Your use of this site and its services is subject to the laws and regulations of your local jurisdiction and eligible regions.
Understanding exactly where this policy applies helps you know which protections are in place for each part of your interaction with 399de. The four areas below draw a clear line between what we govern directly and what falls under a third party's own rules.
This policy covers all data you submit when creating or updating your 399de account, including login credentials, contact details and identity verification steps shown in your account settings.
Deposit and withdrawal records processed through Nagad, Rocket or Upay fall within this policy for the data we hold on our side. The payment provider's own privacy terms govern data held on their platform.
Your browsing behaviour on 399de — pages visited, game categories opened, session duration — is covered here. We use this data to keep the site functional, not to build advertising profiles.
Links or integrations that take you away from 399de — including external payment apps or identity verification services — operate under their own privacy policies, which we do not control or speak for.
This policy is not passive reading material. There are concrete steps you can take at any time to exercise your rights over the data we hold. If you want to see what information we have on file, the starting point is the account settings section once you are signed in — the fields there reflect the core data tied to your profile. Corrections to inaccurate details, such as a contact number or wallet identifier linked to your Nagad or Rocket account, can be submitted through the same settings area or by reaching our support team directly. If you have a question about how a specific piece of data is used — for example, why a particular transaction record is retained — you can raise that through our published support routes. For requests that go beyond a standard correction, such as asking us to delete data or restrict how it is processed, contact us in writing so we can assess what is possible under the legal obligations that apply in your region.
Sign in and open account settings to see the profile data and payment method details currently on file. Transaction history is listed separately in the wallet section.
Update inaccurate information directly in account settings, or contact support with the specific field and the correct value you want applied.
Use the live chat or email route to ask how a specific data point is used, how long it is kept, or which third party it was shared with for processing.
For deletion or restriction requests that go beyond a standard account edit, submit a written request through our support email so we can review it against applicable legal requirements.
If you have a question about your data, a correction to request, or a concern about how this policy has been applied to your account, the routes below are the ones we actively monitor. Choose the channel that suits your query — live chat for quick account questions, email for written requests that need a formal response.
Open the chat widget from any page on 399de to ask account or data questions directly. Available through the site interface.
Send written data requests — including correction, deletion or restriction queries — to our published support address listed in the contact section of the site.
For self-service changes to your profile data, the account settings page is the fastest route. Updates take effect on your next session.
The way we handle data at 399de is built around four practical commitments: keeping your account secure, being clear about what we store, limiting retention to what is necessary, and giving you a real way to ask questions or request changes.
Your account credentials are stored using standard hashing practices. We do not store plain-text passwords. If we detect unusual login activity, we may prompt additional verification through the method shown in your account settings.
We use session cookies to keep you signed in and functional cookies to remember your language and region preferences. We do not use third-party advertising cookies. You can review cookie behaviour through your browser settings.
Transaction records tied to Nagad, Rocket or Upay payments are kept for the period required by applicable law in your region. Account profile data is held while your account is active and for a reasonable period after closure to resolve any outstanding queries.
When we make a material change to this policy, we post a notice in the account dashboard. Continued use of the site after that notice constitutes acknowledgement. You can always request the current version through our support email.
The questions below cover what we hear most often from people reviewing this policy. If your question is not here, reach us through the support routes listed above.
We collect the details you enter at registration — name, contact information and the payment method you link, such as Nagad, Rocket or Upay. We also collect technical data your device sends automatically, including IP address and session timestamps, to keep your account secure.
We share data only with the payment processors needed to complete your transactions — for example, passing the minimum required details to Nagad or Rocket when you make a deposit. We do not sell your data to advertisers or unrelated third parties.
Retention depends on the legal requirements of your eligible region. Where local law sets a minimum period for financial records, we follow it. Where no such rule applies, we keep records only as long as needed to resolve disputes or support your active account.
Sign in and go to account settings to update most profile fields directly. For changes that cannot be made self-service — such as correcting a wallet identifier linked to a past Rocket or Upay transaction — contact our support team with the specific detail and the correct value.
Yes. Send a written deletion request to our support email. We will review it against the legal retention obligations that apply in your region and confirm what can be removed and what must be kept under applicable law.
Reach us through live chat for immediate questions or by email for formal written concerns. Include your account reference and a description of the specific data issue so we can investigate and respond with the relevant details from your account record.